Delivery & Policies

COVID-19 CUSTOMER NOTE:

We will dispatch your order within 1-2 working days. All of our UK mail is sent by 1st class post, however unfortunately we are unable to guarantee any delivery dates at the moment, as postal systems across the country are running with staff shortages and items may take a little longer to get through the postal system. Please kindly be patient when waiting for your delivery.   

UK DELIVERY CHARGES

  • Cards - £0.95                                            
  • All Other Items - £1.95    

DELIVERY TIME

Prints & Cards

  • Mainland UK - Approx. 2-4 working days
  • Offshore/Highlands - Approx. 3-5 working days
  • Europe  - Approx. 5-7 working days
  • USA/Canada- Approx. 10-14 working days
  • Rest of the world -  Approx. 10-20 working days

All other items (Cushions, Mugs, Gifts)

  • Mainland UK - Approx. 3-5 working days
  • Offshore/Highlands - Approx. 4-6 working days
  • Europe  - Approx. 7-9 working days
  • USA/Canada- Approx. 10-16 working days
  • Rest of the world -  Approx. 10-20 working days

    UNDELIVERABLE ORDERS

    • You are responsible for providing the correct delivery address. We print the address directly from the details provided on your order, so please kindly ensure that these are correct.
    • Any orders that are undeliverable due to an incorrect address are your responsibility.
    • If you would like us to re-send an undeliverable order, a shipping fee will be charged.

    RETURN CONDITIONS

    Please contact Lisa Marie Designs before returning any items.

    You can return the product within 30 days of delivery. This excludes personalised or made to order items. The product must be in a new re-saleable condition. If the product is ruined or used the product shall not be refunded. Please ensure to include contact information with the return. Lisa Marie Designs suggests you get a receipt and proof of postage for any returned items.

    Lisa Marie Designs will make a refund of eligible returns. We will issue the refund to the same payment method used when the order was placed. 

    Lisa Marie Designs will make a refund of eligible returns. We will issue the refund to the same payment method used when the order was placed. We are unable to issue a refund to any other card.

    PRIVACY POLICY

    To view our privacy statement, please click HERE