Delivery Information & Policies


Prints & Cards

Mainland UK
  • 1-3 working days (Sent via Royal Mail 1st Class Post)
  • Express delivery is offered at checkout & sent via Next Day Courier for orders placed before 10am.
  • Offshore/Highlands - Approx. 4-6 working days

International *local import customs charges are payable by the customer.

  • EU - Approx. 7-10 working days 
  • USA/Canada- Approx. 7-14 working days
  • Rest of the world -  Approx. 10-20 working days

All other items (Cushions, Mugs, Gifts)

  • Mainland UK - Approx. 5-7 working days


    • You are responsible for providing the correct delivery address. We print the address directly from the details provided on your order, so please kindly ensure that these are correct.
    • Any orders that are undeliverable due to an incorrect address are your responsibility.
    • If you would like us to re-send an undeliverable order, a shipping fee will be charged.


    The above delivery dates are estimates and we ask for your patience and understanding regarding any delays with the postal service. 

    The UK is not part of the European Union and therefore orders shipped outside of the UK are now classed as 'International Shipments' and may be subject to import customs fees charged by your country on arrival. Please research these fees before purchasing. They are usually calculated at a % of the value of goods.


    Please contact Lisa Marie Designs before returning any items.

    You can return the product within 30 days of delivery. This excludes personalised or made to order items. The product must be in a new re-saleable condition. If the product is ruined or used the product shall not be refunded. Please ensure to include contact information with the return. Lisa Marie Designs suggests you get a receipt and proof of postage for any returned items. 

    Lisa Marie Designs will make a refund of eligible returns. We will issue the refund to the same payment method used when the order was placed. We are unable to issue a refund to any other card.


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